Call volume, booking rate, and agent performance in one board

Your phone system knows the calls. Your CRM knows the leads captured. Your scheduling tool knows the bookings. We put them together so you can see call volume, booking rate, and agent performance live, and show clients exactly what their answering service produced.

Book a 20-minute call

An answering service is judged on one thing: did the calls turn into captured leads and booked appointments. Proving it is hard when call data lives in the phone system, lead data lives in a CRM, and bookings live somewhere else. Client reporting becomes a manual export, and agent coaching runs on gut feel.

What the command center shows

Call volume and handling: inbound volume, answer rate, and talk time by hour and by agent, live.
Booking and capture rate: how many calls became a captured lead or a booked appointment, the number clients actually care about.
Agent performance: capture and booking rate per agent, so coaching targets the real gap.
Per-client reporting: a branded, live view of what the service produced for each account.

The signal across systems

Your phone system shows call volume. Your CRM shows captured leads. Only together do they show that answer rate held but capture rate dropped on a specific shift, which is a coaching problem, not a staffing one. That cross-tool read is what a command center is for.

Client reporting that renews accounts

When a client can see their own call volume, capture rate, and bookings any time, the value of your service is undeniable and renewal gets easy. No more month-end spreadsheet scramble.

Questions, answered

Which phone systems and CRMs do you support?

Most major phone systems, contact-center platforms, CRMs, and scheduling tools with an API or export. If your stack can send data out, we can bring it into one view.

Can each client get a live view?

Yes. Every client can get a branded, live view of just their numbers, so you replace manual reporting with a link.

Do you handle agent-level metrics?

Yes. Capture rate, booking rate, and call handling are all tracked per agent so you can coach to the real gap.

What you get, and what it’s worth

One team, one price. Every tool connected, the systems your CRM can’t build, and the whole thing run for you.

Your branded command center: live ops, analytics, trends, team, and a daily brief$6,000 build
Every tool in your stack connected into one warehouse you own$4,000 build
The automations your CRM can’t: speed-to-lead, no-show recovery, lead routing$3,000 build
AI call audits and scorecards on every call, scored on your criteria$2,500 build
AI agents trained on your playbook, wired into your phone and CRM$3,000 build
Fully managed: hosting, monitoring, fixes when an API breaks, ongoing changes$1,500 / mo
A real person accountable for the outcome, not a ticket queueincluded

Total value$18,500+ build · $1,500+/mo

Your price

from $2,500 setup+ from $500/mo managed

Priced to your stack, not a menu. We scope it on the call.

Our guarantee

Live in 14 days or your setup fee is on us.
See it first: we map your leaks free, before you pay a cent.
Your data stays in your own warehouse. Cancel anytime, no contract.

Show clients what your service produced. Book a free teardown.